Refund policy
Refund arrangements and rules do not apply to customised goods and services, nor to B2B services. If you feel you have completed an order for a CPSR in error, please contact us within one business day. We reserve the right to deduct an admin fee from any extraordinary refunds provided solely at our discretion.
Returns Policy for physical product UK clients.
Incorrect/faulty items.
If your delivery is seen to be damaged, please refuse delivery. We will not be able to process a refund for goods signed for as damaged.
If you have received either an incorrect or defective item, please email info@cosmeticsafetyassessment.com within 48 hours of receipt. Please include the order number and a photo of the affected item/s. We will then arrange with you, a return/replacement/refund as appropriate.
Items ordered in error.
If you have ordered something by mistake, please email us at info@cosmeticsafetyassessment.com within 48 hours of receipt of your products. Please include the order number and details of the item/s affected. Incorrect item/s may be returned for a refund or replacement within 14 days provided that the goods remain in saleable condition, are unopened and in the original packaging with seals intact. We regret that we cannot refund any shipping in this case.
Returns Policy for physical product clients outside the UK.
Incorrect/faulty items.
If you have received either an incorrect or defective item, please email info@cosmeticsafetyassessment.com within 48 hours of receipt. Please include the order number and a photo of the affected item/s. We will then arrange with you, a return/replacement/refund as appropriate.
Items ordered in error.
If you have ordered something by mistake, please email us at info@cosmeticsafetyassessment.com within 48 hours of receipt of your products. Please include the order number and details of the item/s affected. Incorrect item/s may be returned for a refund or replacement within 14 days provided that the goods remain in saleable condition, are unopened and in the original packaging with seals intact. We regret that we cannot refund any shipping in this case and refunds will be processed subject safe receipt of the items. We recommend using an insured tracked service to return items.
Refunds
If your goods are damaged, faulty, or undelivered as result of issues related to our returns policy you can request a refund. Refunds will be processed via the original payment method. If your delivery is seen to be damaged, please refuse delivery. We will not be able to process a refund for goods signed for as damaged.
Gift cards are not refundable if partially used. You have a right to cancel within 14 days provided that the full balance remains. If you have a question about gift cards please contact us before purchase.
Gift cards are not refundable if partially used. You have a right to cancel within 14 days provided that the full balance remains. If you have a question about gift cards please contact us before purchase.