Shipping policy
CPSR Orders
Will be delivered electronically, sent to the email address that you use when you place your order, or pay an invoice. Please ensure that the email address that you use is actively monitored to avoid unnecessary delays. We may need to contact you for more information in order to fulfil your order. If this is the case we will do so using the email address that you used at the time of ordering or paying an invoice.
Physical Goods Shipping
Will be calculated at checkout, based on the weight of your goods*. In all cases, transit times shown are in addition to the time taken to pack and dispatch your order.
*Highlands and Islands, Isle of Man, Channel Islands, Isle of Wight, Scilly Isles customers please note that you must select the shipping option named for your destination. It will be visible on a drop-down menu alongside other options that may not be applicable, please choose carefully. If you don’t select the correct region, we will need to invoice the difference, and this will delay dispatch of your order.
Issues of any type, must be reported within 48 hours of delivery.
If your delivery is seen to be damaged, please refuse delivery.
We will not be able to process a refund for goods signed for as damaged.
Due to shipping restrictions, all forms of Lye (KOH and NaOH) should be ordered separately please, these are required to be shipped as Dangerous Goods and are excluded from any promotions or discount offers. Highlands/Islands clients please contact us prior to ordering for a shipping quote.
EU orders
Are accepted on the understanding that these are sent DAP. This means you as buyer are responsible for import duty/VAT at your location. By ordering you are deemed to have accepted that. Please ask before ordering if you are unsure about this.
If your delivery is seen to be damaged, please refuse delivery.
We will not be able to process a refund for goods signed for as damaged.
Free shipping offers
These are provided at our discretion and apply to the UK only. Large orders requiring pallet delivery will incur additional costs. Do let us know if you would like a quote for that.
*Postcodes outside standard shipping rates
Highlands, Islands postcodes (Fedex)
IM1 - 9, IV1–IV40, IV52–IV54, IV63, KW1–KW14, PA20–PA38, PH16–PH26, PH30–PH41, PH49-50, AB37-38, AB44-45, AB53-56, GY1-10, JE1-5, PA80, PO3, PO30-39, PO4, PO40-41
Additional surcharge zones (Fedex)
Additional fees may be levied by the courier, for areas requiring longer transit times, please contact us prior to ordering and we will happily check for you. Alternatively you may be able to select Royal Mail 48 at checkout.
IV41–IV51, IV55–IV56, KW15–KW17, PA41–PA49, PA60–PA78, PH42–PH44, HS1–HS9, ZE1–ZE3, TR21–TR25
These lists are indicative, please select the appropriate option at checkout, “Highlands and Islands”. Alternatively, you may be able to select Royal Mail depending on the weight and content of your order. We will contact you in the event of an issue with the selection, it is always our aim to provide the most economical option within the constraints of the delivery services. You are welcome to contact us prior to ordering to check options.
For all customers, we reserve the right to use an alternative carrier should this be required for operational reasons or to ensure the timely arrival of your goods.