Cocoa Powder

Delivery times

Ingredient/physical goods

We aim to dispatch your order the same day, if placed before 1.30pm Monday to Friday, with the exception of bank/public holidays.  Transit time depends on the service chosen at checkout.

CPSR orders

Assessment documents are delivered electronically, to the email address used at checkout and payment. We aim to complete your order within a week.  Please ensure that the email address that you use is actively monitored to avoid unnecessary delays. We may need to contact you for more information in order to fulfil your order. If this is the case we will do so using the email address that you used at the time of ordering or paying an invoice.

Shipping Costs 

Are calculated at checkout, based on the weight of your goods*. We use Royal mail or Fedex and transit times shown for the service you select are in addition to the time taken to pack and dispatch your order.

*Highlands & Islands customers please note for Fedex delivery, you must select the shipping option named for your destination. It will be visible on a drop-down menu alongside other options that may not be applicable, please choose carefully. If you don’t select the correct region, we will need to invoice the difference, and this will delay dispatch of your order. Due to shipping restrictions, all forms of Lye (KOH and NaOH) should be ordered separately please, and are excluded from any promotions or discount offers. Islands/Highlands clients please contact us prior to ordering Lye, for a shipping quote.

EU orders

These are accepted on the understanding that they are sent DAP. This means you as buyer are responsible for import duty/VAT at your location. By ordering you are deemed to have accepted that. Please ask before ordering if you are unsure about this.

For all customers, we reserve the right to use an alternative carrier should this be required for operational reasons or to ensure the timely arrival of your goods.

If your delivery is seen to be damaged, please refuse delivery. We will not be able to process a refund for goods signed for as damaged.

Issues of any type must be reported within 48 hours of delivery

Free shipping offers

These are provided at our discretion and apply to the UK only and are limited to standard postcode rates for up to 25 or 50kg packed depending on the promotion.  If your order is above this weight, or includes Lye, the offer may not apply. 

Bulk Orders

Pallet delivery can be arranged directly with us, please contact us and we can obtain a competitive quote.

*Postcodes outside standard shipping rates (select Highlands/Islands from the drop down at checkout)

Highlands, Islands postcodes (Fedex)

IM1 - 9, IV1–IV40, IV52–IV54, IV63, KW1–KW14, PA20–PA38, PH16–PH26, PH30–PH41, PH49-50, AB37-38, AB42-45, AB53-56, GY1-10, JE1-5, PA80, PO3, PO30-39, PO4, PO40-41 

Additional surcharge zones (Fedex) - additional fees may be levied for some areas requiring longer transit times, please contact us prior to ordering and we will happily check for you. Alternatively you may be able to select Royal Mail 48 at checkout.

IV41–IV51, IV55–IV56, KW15–KW17, PA41–PA49, PA60–PA78, PH42–PH44, HS1–HS9, ZE1–ZE3, TR21–TR25

These lists are indicative, please select the appropriate option at checkout, “Highlands and Islands”. Alternatively, you may be able to select Royal Mail depending on the weight and content of your order. We will contact you in the event of an issue with the selection, it is always our aim to provide the most economical option within the constraints of the delivery services. You are welcome to contact us prior to ordering to check options.